We ran into this - basically the e-mail service was starting before the AR Server process so I guess the e-mail service never gets initialized properly but it carries on its way as if it did. We did our own registry edits to make the e-mail service dependant on the ar server service so that it would start up at the proper time and we haven't run into this problem anymore.
If your e-mail service isn't on the same box as your ar server then this solution probably isn't for you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, August 18, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot ** Did they update the JavaPath in the EmailStart.bat to the new jre directory? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, August 18, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Email Engine Does Not Work After Reboot ** Hi everyone: Anyone ever seen this before? The Email Engine at a remote site I support is acting up. The service is set to automatic, but when the server is rebooted-even though the service says it's started-email does not flow. If the administrator restarts the service, however, the email flows and everything seems fine...until the server is rebooted. So restarting the service after a reboot "fixes" the problem, but why does the service hang after a reboot? Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 to 1.4.2_18 last week, and that's when the trouble started. Could just be a coincidence, but it's still highly suspect. Windows 2003 SP2 Microsoft SQL 2000 Standard SP4 ARS 6.3 Patch 21 Norm __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" -------------------------------------------------- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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