I'm probably not the best person to ask since I don't like anything about the java "architecture," but I think this is one of those things where the java app (AREmail) has been made to "appear" as a Windows service even though it really isn't one, so under the covers the EmailStart.bat is called when the service "starts" and that is what actually starts the application. Similar to the way Tomcat installs a wrapper around the app so that you can manage it as a Windows service even though it is not one.
I do know that every time I have been required to update the JRE by our security folks - about the only time I will agree to do so after an installation - I have had to edit the path to the jre in the EmailStart.bat in order for it to work properly. I also had to edit the registry entry in HKLM\CurrentControlSet\BMC Remedy Email Engine - <servername>\Parameters\JVM Library, which shows the path to the jvm.dll. I know that I had to do this on 5.1.2 when they found major security problems in 1.4.x jre back in 2007... and I have edited both the EmailStart.bat and registry paths on 7.0 and 7.1 while testing systems over the past two years. Someone who understands java and AREmail better than I is welcome to correct me on this - I just try to keep it working reliably in a pure Windows Server environment, where java is always problematic. In your situation, where the service will start manually, it may not be the path but the mail service starting before ARS as Harry pointed out; in my experience if the path is the problem the service won't start manually, either. FYI, I think 7.1 is the first version where the installer actually makes the mail service dependent on the AR server service - where if you restart ARS it tells you that it is also going to restart the dependent mail service. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Monday, August 18, 2008 10:11 AM > To: arslist@ARSLIST.ORG > Subject: Re: Email Engine Does Not Work After Reboot > > OK, I'm going to expose some ignorance here -- what role does > EmailStart.bat play in the automatic-starting Remedy Email Engine > service? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Monday, August 18, 2008 9:57 AM > To: arslist@ARSLIST.ORG > Subject: Re: Email Engine Does Not Work After Reboot > > ** > > Did they update the JavaPath in the EmailStart.bat to the new jre > directory? > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Monday, August 18, 2008 9:47 AM > To: arslist@ARSLIST.ORG > Subject: Email Engine Does Not Work After Reboot > > > > ** > > Hi everyone: > > > > Anyone ever seen this before? The Email Engine at a remote site I > support is acting up. The service is set to automatic, but when the > server is rebooted-even though the service says it's started-email does > not flow. If the administrator restarts the service, however, the > email > flows and everything seems fine...until the server is rebooted. So > restarting the service after a reboot "fixes" the problem, but why does > the service hang after a reboot? > > > > Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 > to 1.4.2_18 last week, and that's when the trouble started. Could just > be a coincidence, but it's still highly suspect. > > > > Windows 2003 SP2 > > Microsoft SQL 2000 Standard SP4 > > ARS 6.3 Patch 21 > > > > > > Norm > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
