It's running it's install files, which can be a little cryptic to read, but not impossible. It sounds like the logs you mention would reference a drm file. I would probably look a little like the drm file for deleting SYS:Schema Sort entries that I had a problem with in patch 7:
less /opt/ar/patch7uat/All_Previous_Patches/Patch006/chg/workflow/en/SW00269527_chg-DeleteFilterAtEnd.drm proc Application-Query-Delete-Entry "SYS:Schema Sort" '179'="ID001143D417DDVLWdQwf8wDDw0W0D" F proc Application-Query-Delete-Entry "SYS:Schema Sort" '179'="ID001143D417DDVLWdQwj8wDDw020D" F proc Application-Query-Delete-Entry "SYS:Schema Sort" '179'="ID001143D417DDVLWdQwnswDDw1W0D" F proc Application-Query-Delete-Entry "SYS:Schema Sort" '179'="ID001143D417DDVLWdQwrswDDw120D" F df SW00269527-SkipDeleteCheck 0 q You may need the corresponding log file to figure out the error exactly: ex. less /opt/ar/patch007/Logs/Change_Management/Previous_Patches/Patch006_Logs/Logs/SW00269527_chg-DeleteFilterAtEnd.log ... Command: INITIALIZATION ARInitialization results ReturnCode: OK Status List : 0 items Command: SET SERVER PORT The port number of server (0): Using private socket? (0): ARSetServerPort results ReturnCode: OK Status List : 0 items Command: EXECUTE PROCESS Command: Wait for process to complete? (F): ARExecuteProcess results ReturnCode: ERROR Status List : 1 items Status Struct : Message type : ERROR Message number : 4361500 Message: ... You can probably use the main bmc_installer.log to find the drm file causing the error. Anne Ramey B&T Analyst State of North Carolina Office of Information Technology Services (ITS) Enterprise Solutions Division IT Service Management and IT Asset Management Support (919)754-6521 [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> http://its.state.nc.us<http://its.state.nc.us/> RHCE, ITIL Foundation *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 19, 2008 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error well the issue that I am having is I do not now what it is doing or how to find out what it is doing. Every record on the form sys:action is in the enabled status. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** What that command does is query every record in the form - regardless of whether it's already found its search criteria - for EACH record it's trying to delete. The errors are not as severe as they sound, but it does take WAY more time than necessary. It should be using the API call that contains a query (see the API manual for the exact name - something like Application-Delete-Query). That runs through the form ONCE. However, since you probably can't alter their install procedures, the better course is to figure out what it's trying to do and do it before it gets there; i.e. if it's trying to remove some rows from SYS:Action, make sure that form is free of deletable records before it makes it's call. That at least will make the call process less slowly. Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
