JT,
Is AREA working if you use the same credentials to authenticate?
Try asking your AD admins to turn on a trace for the user that you are using to 
authenticate for ARDBC.. It is very possible that you are using the wrong LDAP 
URL to access the container you want to create a form against..
Joe



----- Original Message ----
From: J.T. Shyman <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 19, 2008 10:24:29 AM
Subject: ARDBC Configuration Issue

** 
Windows 2003
AR 7.1 p3
 
I’m trying to configure AREA and ARDBC to an Active Directory server. I can 
browse the server when using ldapbrowser and the credentials I’ve been given. 
However, when I configure the ARDBC in Remedy User and then try to create a new 
vendor form in Remedy Administrator, Remedy Administrator hangs for about a 
minute and then I get an empty vendor form creation box. If I remove the ARDBC 
configuration, or just the server address, then creating a new vendor form 
shows REMEDY.ARDBC.APPQUERY, REMEDY.ARDBC.FLASHBOARD.FORM and 
REMEDY.ARDBC.SERVER.ADMINISTRATION immediately.
 
It appears to me that something is causing the LDAP plugin to hang and this 
causes the entire plugin server to hang which causes other problems such as 
slow logins and an inability to look at user licenses.
 
Is there any way to tell if this issue is related to the Active Directory or is 
a BMC/Remedy issue? 
 
I’ve tried limiting the page size to 1000, 100 and 10 to no avail. I’ve tried 
setting the BaseDN to a container with only 6 objects, also to no avail. I’m 
not really sure where to go next. Any advice would be appreciated.
 
Thanks.
 
--- J.T. Shyman


   
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