On having a similar problem a few days ago where all my plugin paths checked out correct in the ar.conf file (will be ar.cfg if you are on Windows), I added this line and got the plugins to work.....
Plugin-Filter-API-Threads: 2 6 Where 2 represents minimum threads and 6 max.. You can set your min and max to whatever you might want to set it to till you get it working.. Joe ----- Original Message ---- From: J.T. Shyman <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, August 27, 2008 11:26:42 AM Subject: Re: ARERR [8755] The specified plug-in does not exist. ** Correction: May be missing the path to the ardbcconf.dll and ServerAdmin.dll not the patch. --- J.T. Shyman ________________________________ From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, August 27, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8755] The specified plug-in does not exist. Your plugin-path looks wrong: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" First off, the entire thing should be in double-quotes, not just part of it. There is also a colon where a semicolon should be. It may work better like this: Plugin-Path: “D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" Second, make sure that each of the plugins listed without a path are in one of the paths in the Plugin-Path. If not, add that path to the Plugin-Path (inside the “ using ; to separate them). At a quick glance it appears you may be missing the patch to the ardbcconf.dll and the ServerAdmin.dll. --- J.T. Shyman ________________________________ From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. ** Hi Listers, I have ARS 7.1 Patch004 installed. I am trying to get to the "Server Information" in the User tool. When I click on the link, I getting the following error: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION I have verified the environment varilable paths setup on the server. I have verified the paths in the AR.CFG file. I have restarted the service and server (like the other post that hits this topic recommends. I have also contacted BMC and am letting them debug while I try to debug. Here's part of my AR.CFG file: ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\arapi71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\axis.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\log4j-1.2.8.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\websvc71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xercesImpl.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-logging-1.0.4.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-discovery-0.2.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\jaxrpc.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\saaj.jar; Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\arfslasetup.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\caieventcmd.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\ardbcQuery.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\arfcbdata.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\NextId.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin\libcmdbconsolefilterapi21.dll" Plugin-Loopback-RPC-Socket: 390626 Plugin: arapprove.dll Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll CMDB-Install-Directory: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB Server-directory: D:\Program Files (x86)\AR System\HOUAPREM05\Arserver\Db Load-Shared-Library: cmdbsvr21.dll Load-Shared-Library-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin Management\bin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin; Any thoughts whatsover? 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