Can you send us the arerror.log? (or, at least, the parts of it from right after you restart the AR Server). Very often the arerror.log will have information about exactly what isn't loading.
Also, turn on plugin logging (to Fine) and look in that for clues. Post some of that, too. And, if you can repost what full Plugin-Path line from your ar.cfg again. Thanks! --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8755] The specified plug-in does not exist. JT, Somehow the text got truncated when it was sent. The plugin-path in the ar.cfg file looks fine. Also, the ardbcconf and serveradmin plugins are listed, you just overlooked them. I put double quotes around the plugin path, restarted the service and I get the same problem. Jonathan, One of the things BMC had me do was put those API files in the root server directory (as you mentioned). I did verify that they were there, however. ;-) Regards, Ben "J.T. Shyman" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 08/27/2008 10:05 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARERR [8755] The specified plug-in does not exist. ** Your plugin-path looks wrong: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" First off, the entire thing should be in double-quotes, not just part of it. There is also a colon where a semicolon should be. It may work better like this: Plugin-Path: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" Second, make sure that each of the plugins listed without a path are in one of the paths in the Plugin-Path. If not, add that path to the Plugin-Path (inside the " using ; to separate them). At a quick glance it appears you may be missing the patch to the ardbcconf.dll and the ServerAdmin.dll. --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. ** Hi Listers, I have ARS 7.1 Patch004 installed. I am trying to get to the "Server Information" in the User tool. When I click on the link, I getting the following error: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION I have verified the environment varilable paths setup on the server. I have verified the paths in the AR.CFG file. I have restarted the service and server (like the other post that hits this topic recommends. I have also contacted BMC and am letting them debug while I try to debug. Here's part of my AR.CFG file: ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\arapi71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\axis.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\log4j-1.2.8.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\websvc71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xercesImpl.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-logging-1.0.4.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-discovery-0.2.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\jaxrpc.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\saaj.jar; Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\arfslasetup.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\caieventcmd.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\ardbcQuery.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\arfcbdata.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\NextId.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin\libcmdbconsolefilterapi21.dll" Plugin-Loopback-RPC-Socket: 390626 Plugin: arapprove.dll Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll CMDB-Install-Directory: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB Server-directory: D:\Program Files (x86)\AR System\HOUAPREM05\Arserver\Db Load-Shared-Library: cmdbsvr21.dll Load-Shared-Library-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin Management\bin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin; Any thoughts whatsover? 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