Actually it looks like you are on a different version than we are. We are now on SLM 7.03 so I don't think you are encountering the same bugs we have been dealing with. What are your Start and Stop criteria for the SLAs that you created?
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Tuesday, September 02, 2008 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers Hi , Thank's for your reply . I'm using SLA 6 . Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 "Lammey, Peter A." <[EMAIL PROTECTED] To SPN.COM> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion list Subject (ARSList)" Re: SLA Questions - Answers <[EMAIL PROTECTED] ORG> 28/08/2008 15:31 Please respond to [EMAIL PROTECTED] RG Sharon, What version of SLM are you using? We had a problem for quite some time after we rolled out SLM 7.0.3 which seems to be what you are experiencing where the SLA status is set to Attached and the Due Dates are blanked out. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, August 27, 2008 6:59 PM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers That is correct, but you should still see the Due Date/Time from the Incident on the SLM tab. There is a column on the Service Targets table that says Due Date/Time which is set based on your Service Target settings. Are you not seeing that? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Tuesday, August 26, 2008 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers Hello Lisa . Thank you for your answer . If I understand correctly I am not suffused to see "Attached" sla process after the record is resolved . My problem is that when the process is "Attached " you don't get the sla due date information . Thanks in Advanced . Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Lisa Westerfield <[EMAIL PROTECTED] INGSMI.COM> To Sent by: "Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)" Subject <[EMAIL PROTECTED] SLA Questions - Answers ORG> 25/08/2008 14:44 Please respond to [EMAIL PROTECTED] RG ** Sharon, I split this off of the Task Question since it seems to be a separate topic. Hope this info helps: Attached: This means that the incident meets the goal criteria you have configured in the SLM application Service Target. The Service Target will attach as soon as the criteria is met ("Start" criteria). In Process: Means that the Service Target is current in process on the incident Met: This means that the Service Target was met on that incident Missed Goal: This means that the Service Target was missed on the incident Warning: This means that the Service Target has met the warning time period, and is in danger of missing the Service Target goal. Detached: This means that the Service Target no longer applies to the incident and has been detached. This usually occurs because the priority of the incident has changed. The Service Target Due Date/Time will show on the SLM tab of the incident, and is based on the Goal time defined in the SLM application Service Target criteria. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Hi all , I have a SLA questions . I would like to know more about SLA process . What mean "Attached" process ? When does the SLA records chances to "Attached " and why ? Does it chanced back to "missed" or "met" when the status of the record changed to closed ? When the process of the SLA is "Attached " Why don't I get the sla due date filed out ? Thank in Advanced :) Best Regards, sharon mamon-meged:) AR System administrator phone : 972-3-9165229 moblie : 050-9165229 (Embedded image moved to file: pic27360.jpg) TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. 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