Sharon, I split this off of the Task Question since it seems to be a separate topic. Hope this info helps:
Attached: This means that the incident meets the goal criteria you have configured in the SLM application Service Target. The Service Target will attach as soon as the criteria is met ("Start" criteria). In Process: Means that the Service Target is current in process on the incident Met: This means that the Service Target was met on that incident Missed Goal: This means that the Service Target was missed on the incident Warning: This means that the Service Target has met the warning time period, and is in danger of missing the Service Target goal. Detached: This means that the Service Target no longer applies to the incident and has been detached. This usually occurs because the priority of the incident has changed. The Service Target Due Date/Time will show on the SLM tab of the incident, and is based on the Goal time defined in the SLM application Service Target criteria. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Hi all , I have a SLA questions . I would like to know more about SLA process . What mean "Attached" process ? When does the SLA records chances to "Attached " and why ? Does it chanced back to "missed" or "met" when the status of the record changed to closed ? When the process of the SLA is "Attached " Why don't I get the sla due date filed out ? Thank in Advanced :) Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"