Lisa and Jason, Thanks for sharing your experiences. I will let you all know what I find out from Support once I have sent them the log files and such.
Regards, -- Shyam ----- Original Message ----- ** I have seen similar behavior with ARS 7.0.1(p003 I think) on Windows 2003 with a remote SQL 2005 database. The servers were connected to the same 1gb Foundry switch but for whatever reason they would look connections with eachother every once in a while. Since they were Windows I could see that the network connection had been disconnected on both servers and reconnected. Usually Remedy would restart itself and recover but there were a few times where it gave up and I had to manually start it. Jason From: Shyam Attavar Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, September 03, 2008 12:45 PM Subject: AR Server 7.0.1 -- very sensitive to network hiccups ** Dear Listers, Have any of you noticed that AR Server 7.0.1 Patch 2 is very sensitive to network hiccups. Here's our current setup for the AR System: Oracle 10g R2 running on a remote RHEL cluster AR Server 7.0.1 Patch 2 running on Windows 2003 Server ITSM 6.x For a while the behavior seemed very stable in this setup. However, off late, we are noticing that any minor hiccups in the network traffic between AR Server and the Oracle DB is causing AR Server process to crash and hence has to be restarted manually. This has happened at least three times in the last four weeks. I know that AR Server has been fairly resilient to the DB not being available for a few minutes and would reconnect once DB was available. However, that is not what we have noticed over the last few weeks. I already have a ticket open with Support and am waiting to reproduce this issue, so that I can send the logs. Just wondering if any one else has seen something similar. If so, what measures were taken to address this instability. Not sure if this is inherent to the AR System itself or this has something to do with the Oracle version we are running. Any feedback would be very valuable and much appreciated. Regards, -- Shyam __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
