Raido, I don't think it works that way. Are you certain that the fields that
you are mapping questions to belong to the template form? Or do they belong
to the Incident form?

My understanding is that you create the Incident, which then kicks off the
template associated with it.

Drew

  -----Original Message-----
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Raido Oja
  Sent: Friday, September 12, 2008 6:16 AM
  To: arslist@ARSLIST.ORG
  Subject: SRM - AOT with template


  **
  Hi,


  In SRM 2.2, I have created a service request that uses an AOT with an
attached template. However I can't see that the fields preset in the
template are being applied on the incident. Should I assume that somethings
gone wrong with the install? My understanding was that if I am registering a
template with the AOT, it will be applied to the incident in addition to the
mapped fields. Can someone confirm that my understanding is correct.

  Thanks,

  Raido


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