Raido, I don't think it works that way. Are you certain that the fields that you are mapping questions to belong to the template form? Or do they belong to the Incident form?
My understanding is that you create the Incident, which then kicks off the template associated with it. Drew -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Raido Oja Sent: Friday, September 12, 2008 6:16 AM To: arslist@ARSLIST.ORG Subject: SRM - AOT with template ** Hi, In SRM 2.2, I have created a service request that uses an AOT with an attached template. However I can't see that the fields preset in the template are being applied on the incident. Should I assume that somethings gone wrong with the install? My understanding was that if I am registering a template with the AOT, it will be applied to the incident in addition to the mapped fields. Can someone confirm that my understanding is correct. Thanks, Raido __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"