You also need to map the fields on the SRD. Mahesh
On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja <[EMAIL PROTECTED]> wrote: > ** Hi, > > In SRM 2.2, I have created a service request that uses an AOT with an > attached template. However I can't see that the fields preset in the > template are being applied on the incident. Should I assume that somethings > gone wrong with the install? My understanding was that if I am registering a > template with the AOT, it will be applied to the incident in addition to the > mapped fields. Can someone confirm that my understanding is correct. > > Thanks, > > Raido > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
