One thing, the import tool, unless they've changed it, uses a merge action, not a submit.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Monday, September 15, 2008 9:03 AM To: arslist@ARSLIST.ORG Subject: HPD:Incident Interface_Create form issues Question I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change Requests into Incident Mgt 7.x. by using the HPD:Incident Interface_Create and the CHG:Change Interface_Create forms. I am using the Remedy Import tool to upload the tickets to the Incident create Staging form. I map my fields properly and then import them to the staging form, but they do not create any Incident tickets after they have been uploaded to the Interface_Create form. Am I missing some fields in my import? Are their any fields that I should be uploading to this staging form so that it kicks off the workflow behind it to create the Incidents? I noticed that all the filters behind the 2 HPD and CHG Interface_Create forms executes on Submit so I think I am missing something. Also is there any documentation on this form? Thanks. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
