John, Look at incident management patch 9005. (This is the new data management tool). It supports process setup and transaction data i.e. help desk tickets.
Saby --- On Mon, 9/15/08, Bilinski, John <[EMAIL PROTECTED]> wrote: > From: Bilinski, John <[EMAIL PROTECTED]> > Subject: Re: Incident Interface_Create form issues > To: arslist@ARSLIST.ORG > Date: Monday, September 15, 2008, 4:36 PM > What is the process in using this form? Are there any > KB's with or a > step by step instruction guide to using this form? I see > that the Data > Management tool does not work in this case it only does > foundation data. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell > Sent: Monday, September 15, 2008 11:22 AM > To: arslist@ARSLIST.ORG > Subject: Re: Incident Interface_Create form issues > > Have you set z1DAction to "CREATE"?? > > > > > Right, > > > > That is why the workflow behind it looks weird, it > should be a merge > > action that creates the Incedents, maybe there is an > Incident create > > spreadsheet in the Data Management tool. I am going to > look. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy > > Sent: Monday, September 15, 2008 10:14 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Incident Interface_Create form issues > > > > One thing, the import tool, unless they've changed > it, uses a merge > > action, not a submit. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, > John > > Sent: Monday, September 15, 2008 9:03 AM > > To: arslist@ARSLIST.ORG > > Subject: HPD:Incident Interface_Create form issues > > > > Question > > > > I am trying to migrate some ITSM 6.x Help Desk Tickets > and some Change > > Requests into Incident Mgt 7.x. by using the > HPD:Incident > > Interface_Create and the CHG:Change Interface_Create > forms. > > > > I am using the Remedy Import tool to upload the > tickets to the > Incident > > create Staging form. I map my fields properly and then > import them to > > the staging form, but they do not create any Incident > tickets after > they > > have been uploaded to the Interface_Create form. > > > > Am I missing some fields in my import? > > > > Are their any fields that I should be uploading to > this staging form > so > > that it kicks off the workflow behind it to create the > Incidents? > > > > I noticed that all the filters behind the 2 HPD and > CHG > Interface_Create > > forms executes on Submit so I think I am missing > something. > > > > Also is there any documentation on this form? > > > > Thanks. > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" > > > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
