Hi James, Take a close look at "HPD:INC:NT…..” filters. They set a filed called "z1D Notification Message Tag" with a value that exist in form SYS:Notification Messages. Then the notification generator is triggered. Knowing this, you should be able to do the rest.
Good luck! Ismail Hadzhiahmedov Remedy Consultant VanSickle, James W wrote: > Fellow ARSListers > > > > I am in need to create some new notifications for ITSM 7.x > Service Desk app Incident Management. I would like to create these > notifications through the Notification Engine that is part of ITSM. > Remedy Support's KB database does not appear to have any information on > creating new notifications in the ITSM Notification Engine, and just > outlines how to troubleshoot existing ones that comes OOTB. Can anyone > point me to an existing article/post about creating new notifications > through ITSM, or share any advice they have from their own experience? > > > > Any information would be greatly appreciated. I would like > to try to keep these customizations as close to using the existing > system and its workflow as possible. If that is rather impractical or > inefficient given the workflow behind the Notification Engine, please > let me know. Thank you for your time on this inquiry. > > > > James Van Sickle > > Remedy Developer > > Office: 972-409-4902 > > Mobile: 214-399-1254 > > > > > _____________________________________________________________________________________ > > This email and its attachments, if any, are intended for the personal use of > the named recipient(s) and may contain confidential, privileged, or > proprietary information. If you are not a named recipient, or an agent > responsible for delivering it to a named recipient, you have received this > email in error. In that event, please (a) immediately notify me by reply > email, (b) do not review, copy, save, forward, or print this email or any of > its attachments, and (c) immediately delete and/or destroy this email and its > attachments and all electronic and physical copies thereof. Thank you. > _____________________________________________________________________________________ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
