Joe, When I get to the step to enter the AR System Server DB info I get: Could not connect to ARSystem_dev with the parameters given. You can create ARSystem_dev as a new AR System server . . . . I have verified that the password used for ARAdmin by the dba was in fact AR#Admin#. Still can't get in. I appears to complete the install if I tell it to create a new ARSystem_dev but then I get an error at the end and the arerror.log file has Thu Sep 18 12:05:20 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Sep 18 12:06:01 2008 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Thu Sep 18 12:06:01 2008 390695 : Unable to extract minor version from Java VM version string: 10.0-b23 (ARERR 9130) Thu Sep 18 12:06:01 2008 390600 : Failure during SQL operation to the database (ARERR 552) Thu Sep 18 12:06:01 2008 Cannot open database "ARSystem_dev" requested by the login. The login failed. (SQL Server 4060) Thu Sep 18 12:06:16 2008 390600 : Failure during SQL operation to the database (ARERR 552) I will try to do an uninstall and try again. Thanks,
John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 install on a virtual machine Windows 2008 ** Hi John, On MS-SQL it is enough for the ARAdmin user to be the dbo of the ARSystem database. If the database has already been created, and the database user has already been created with the default ar#admin# password, the install script should be able to connect to the MS-SQL database without the need for the sa user name and password. You may need to create a configuration file (ar.cfg file in the expected directory) to fool the system that you are either doing a system upgrade or an overwrite, failing which I think the installation might not proceed as it will not find the ar.cfg file and will attempt to create a new instance for which it will require the sa username and password.. Joe ----- Original Message ---- From: "Reiser, John J" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 3:08:54 PM Subject: ARS 7.1 install on a virtual machine Windows 2008 Hello Listers, ARS 7.1 Virtual Machine MS Windows Enterprise 2008 Remote MS SQL 2005 DB I am trying to get a development box built on this VM. The DBA created a DB for me, calling it ARSystem_dev and giving ARAdmin dbo permissions though it is not the dbo account. When I have done installations in the past I always had the SA account password. That is not allowed on this massive SQL Server. I have been made the dbo with my domain account but I am not a domain admin. I need to know, since the install instructions don't seem to have many options, just exactly how I need to configure the accounts on the server and in the DB to get this installation to work. Do I really need to be a domain admin? If so I guess I have to get one of them to do the installation. Also, does the Run As account for the BMC Remedy ARSystem Server need to be a domain admin or just a local admin. Thanks in advance and good to here from the Ike survivors. John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
