Funny (not really) you should ask. I was told that I needed to purge the SMS Discovery product (which I did) because BMC was going to replace those licenses with SQL Discovery licenses. My maintenance is once again up for renewal and I just noticed that according to BMC I do not own the SQL product. Our rep who was working on this transfer has left the company. I must have sent out 200 emails to everyone from Doug Mueller on down about this and had countless conf calls. I assumed this was done. The last email I got from my rep said she was working with accounting on the swap.
I really feel like screaming at the top of my lungs about this now! The more I deal with BMC the more disgusted I become. Brian -----Original Message----- From: Scott Brickell [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 9:45 AM To: [EMAIL PROTECTED]; Sokol, Brian Cc: Scott Brickell Subject: Re: BMC Maintenance Hey Brian, What was the outcome with your support with BMC? Thank you, Scott On Tue, 2 Oct 2007 15:13:41 -0400, Sokol, Brian <[EMAIL PROTECTED]> wrote: >I have a question on maintenance. We own several products one being SMS >Discovery service which is now retired by BMC. They will provide >support for the next year but will not provide any more upgrades. That >being the case I wished to exclude it from our annual maintenance >agreement. I am being told that I must fill out a purge agreement which >states the >following: > >2. 3 CUSTOMER agrees that, once the License Purge has been completed, >CUSTOMER has no right to use the original Product on the Current System. > >Now I thought when you buy a software license you own the license and >can not be forced to pay maintenance for it. BMC is saying that I must >pay maintenance for every one of their products that we have installed. >This sounds very wrong to me. I understand we are not entitled to any >support but we own the license and should be able to use the product. >Right now our support maintenance has lapsed while I try to resolve >this issue. > >Brian Sokol >Manager, Desktop Services >Scholastic Inc. >557 Broadway >NY, NY 10012 >(212) 343-6494 >http://www.Scholastic.com > > >_______________________________________________________________________ >___ _____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
