I have been pounding on ITSM 7 servers using Migrator for several years now - it works like a champ! I do always set it to NOT migrate any required objects (Tools - Options - Migration - Required Objects - set all to "No") so that it won't try to bring along something I don't want. I use it to move customizations into production, and more importantly, to move customizations from production back to development after I install an ITSM patch that overwrites them, and again from development to production once I apply that same patch on production. I had to do that complete process to move from patch 006 to 007, and will do the same to get to 008. I would NOT want to even attempt it without Migrator to identify changes and then help clean up afterwards.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861? ** Christopher, Thanks, but will Migrator work with ITSM 7? I remember reading something about issues using Migrator with ITSM 7. Thanks again, Howard On Wed, Oct 1, 2008 at 1:23 PM, strauss <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:19 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Any One ever seen "The Form is missing application licensing information" ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
