You can also export the form from the application and reimport into the application. This will also maintain the links in the deployable application and will not remove the associated permissions. You can do this by selecting the Applications object in the Admin tool. Double-click on Remedy Incident Management and click on the Forms object list. Right-click on the HPD:HelpDesk form and export to a def file. Import into the application by navigating to the application in the admin tool.
Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, October 01, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861? In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Any One ever seen "The Form is missing application licensing information" ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
