Hi All-
I have had a new issue with my email engine brought to my attention: A user will send an email with two small .pdf attachments to a mailbox. The mailbox gets polled by Remedy and the two attachments are put in the AR Email Attachment form, but the actual email never makes it in to the AR Email Message form. On the AR Email Attachment Join form I can also find the attachments and the ID number is a composite of an Email ID | Attachment ID. The Attachment ID is correct, but the Email ID does not have a record in the Message form. I normally don't have any problem with attachments coming in with emails, but these attachments are all .pdf files. Is there a known issue with those types of documents that I am not aware of? I just sent an email to the same address with two .doc attachments with no problem. ARS 6.3 P23 Email 6.3 P23 Oracle 9i Solaris 9 Thanks for any help! Jackie Morris Easylink Services Corporation 732-652-3611 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
