No, there are no errors anywhere. I can send multiple attachments that are not .pdf without a problem, but these are contracts and must be .pdf and it appears (though not sure) that may be the problem.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming Email problem Are there any errors in the "AR System Email Error Logs" form? Are there any errors in the emaild.sh_log file on the server? Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Wednesday, October 01, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Incoming Email problem Hi All- I have had a new issue with my email engine brought to my attention: A user will send an email with two small .pdf attachments to a mailbox. The mailbox gets polled by Remedy and the two attachments are put in the AR Email Attachment form, but the actual email never makes it in to the AR Email Message form. On the AR Email Attachment Join form I can also find the attachments and the ID number is a composite of an Email ID | Attachment ID. The Attachment ID is correct, but the Email ID does not have a record in the Message form. I normally don't have any problem with attachments coming in with emails, but these attachments are all .pdf files. Is there a known issue with those types of documents that I am not aware of? I just sent an email to the same address with two .doc attachments with no problem. ARS 6.3 P23 Email 6.3 P23 Oracle 9i Solaris 9 Thanks for any help! Jackie Morris Easylink Services Corporation 732-652-3611 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
