Classification: UNCLASSIFIED Caveats: NONE All,
Here's another job lead. Six-month position in Oklahoma City, OK. Details below. Contact Joanne Gregor for questions or resume submission. Mike Luttmann "Contrary to the myths of the left, peace can only be built over the corpses of evil men." -- Ralph Peters -----Original Message----- Remedy Engineer Job Details Job Responsibilities The Remedy / ITSM / ITIL Engineer (RE) will be a Subject Matter Expert (SME) in BMC Remedy(c) IT Service Management Suite design, implementation, advanced configuration, management, and administration and an expert in the UK OGC ITIL(c) and ITSM(c) frameworks and procedures. Experience managing and participating in the design and implementation of custom and OEM enterprise Remedy solutions. *** Successful candidates must have: * Demonstrated the ability to design, implement, and maintain an enterprise Remedy IT Service Management Suite solution. * Demonstrated the ability to implement Remedy Service Desk in a distributed environment. The RE will perform the following job duties and responsibilities: * Designing, engineering, configuring, installing, testing, training, and documenting complex architectures and component configurations relating to BMC Remedy IT Service Management Suite products and/or solutions; * Supporting the project team and customers; * Participate in design and peer reviews; * Provide subject matter expertise for the development of proposals (technical writing); * Feasibility analysis, technical case studies, and cost estimates; * Analyze and transform operational and/or functional needs into solutions while remaining compliant with regulations, policies and procedures; document description of system parameters and integrate those parameters to optimize the overall solutions effectiveness and efficiency at task; * Research, analyze, recommend and implement new technologies, standard processes, tools and techniques where applicable using creative and innovative solutions; * Researches, evaluates and stays current on emerging tools, techniques and technologies; maintain skills and capabilities through education, training, and hands-on experiences; * Perform mentoring and training tasks for peers and customers as required; transfer project knowledge to other team members and customers as required; * Perform risk identification, assessment, remediation, and planning for all aspects of performance; * Perform project engineering and task management functions. Qualified candidates will be self-motivated, responsible, technically apt, and business professionals. Candidates must have demonstrated ability to build and maintain positive team relationships with a variety of internal and external customers, peers, and management. Candidates must have demonstrated the ability to work independently, make appropriate timely decisions, and implement redirects without undue stress. Candidates must have demonstrated the ability to timely, appropriately, and effectively deal with customer issues and conflict. Education/Equivalent Training Required Bachelor's degree in a technical discipline such as Engineering, Computer Science, or Information Technology or significant equivalent and relevant experience. Relevant industry certification(s) are highly desirable. Experience The specific knowledge, skills, and experience requirements for this position are: * Excellent verbal and written communications skills to enhance the quality of presentations and document deliverables. * Ability to design identification and management activities; * Experience with concept of operations and requirements documentation creation and coordination processes. * Advanced knowledge of and ability to use relevant hardware, software and other equipment; * Advanced knowledge of the principles, methods, and techniques involved in help/service desk operations; * Candidate must be proficient in using Microsoft Office software tools (Word, Project, PowerPoint, Excel, and Visio); Preferred skills, knowledge, and experience for this position: * Knowledge of U.S. Department of Defense and U.S. Air Force security requirements, regulations, policies, and procedures. Specific roles and responsibilities of this position include: * Perform work as a senior contributing member of an engineering SME team. Unique/Additional Requirements The following are additional unique experience, knowledge, and/or skill requirements: * Subject Matter Expert (SME) in BMC Remedy(c) IT Service Management Suite design, implementation, advanced configuration, management, and administration. Experience managing and participating in the design and implementation of custom and OEM enterprise Remedy solutions. is required; * Subject Matter Expert (SME) in the UK OGC ITIL(c) framework and procedures; * Working knowledge of ITSM methods; * 4+ years of experience designing, maintaining and operating within a DoD (preferably AF) network environment; * 3+ years of experience using BMC Remedy IT Service Management Suite tools; * Understanding of U.S.A.F. Network Concept of Operations; * Minimum secret clearance required; Travel to worldwide locations is required. Travel will average 30-80% depending on your home location, customer requirements, schedule, and performance needs. Generally one week to three month deployments with longer deployments possible depending on project requirements. Travel reimbursable using standard JTR per diem rates for locale. -----Original Message----- From: Gregor, Joanne [mailto:[EMAIL PROTECTED] Sent: Thursday, October 02, 2008 4:29 PM To: Luttmann, Michael W CTR USA Subject: Remedy Developer Mike, Here is the job description for the 6 month remedy job, do you know anyone who might be interested Joanne L Gregor Sumaria Systems Site Manager, Colorado Springs Operations ITIL(r) Foundation Certified 2860 S Circle Drive Colorado Springs, CO 80906 (719)579-6959 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email is prohibited. Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Remedy Engineer Job Details.doc
Description: Remedy Engineer Job Details.doc
