All, Got another issue with the 7.1 Mid-Tier Patch 3 and Patch 4. Have Created an Issue with BMC: ISS03343227 Will let you know when I have a defect ID and what that Defect ID is.
MS Server 2003 IIS 6 (I think) Apache/Tomcat Mid-Tier 7.1 Patch 3 (and tested with Patch 4). It appears there is a problem with how ViewFormServlet handles the User Time Zone and passed in Field Parameters. Here's the situation: We send emails from our system. In those Emails we include a URL. This URL includes parameters for the Incident #, Server, Mid-Tier, View, UserName, Password and some other field values. Well, the first time that a person clicks on the link, it appears that ViewFormServlet is wiping out all the passed field parameters with this: usertimezone=America%2FChicago. Well, the second time the user clicks on the link it all works fine and brings up the incident without issue. So, Hazarding a guess, it looks like the first time, it tries to find the User's TimeZone in the cache based on the URL that was supplied, Doesn't find it and slaps that over the top of the other parameters, then Caches the Timezone. Next Time the person clicks on the link, it pulls the timezone out of the cache and works correctly. For example: You give the URL: http://MID_TIER_SERVER/arsys/servlet/ViewFormServlet?form=FORM_X&view=VIEW_X&server=AR_SERVER&username=Bozo&pwd=TheClown&F1000000868=00001&F2020000916=XXXX&F1990001=IncidentEmail&?mode=Query<http://mid_tier_server/arsys/servlet/ViewFormServlet?form=FORM_X&view=VIEW_X&server=AR_SERVER&username=Bozo&pwd=TheClown&F1000000868=00001&F2020000916=XXXX&F1990001=IncidentEmail&?mode=Query> It will translate into the following URL: http://MID_TIER_SERVER/arsys/forms/AR_SERVER/FORM_X/VIEW_X/?usertimezone=America%2FChicago&cacheid=25255df7<http://mid_tier_server/arsys/forms/AR_SERVER/FORM_X/VIEW_X/?usertimezone=America%2FChicago&cacheid=25255df7> Then if you click on the link a second time it works. Also, If you pass the usertimezone parameter in on the first URL it will also work fine. The problem with that is now you are hardcoding a specific timezone into the URL. That won't work for us as we could have a person in the US, sending this link to some one in India and it needs to pick up that person's local timezone. Bottom Line ViewFormServlet is not picking up the TimeZone from the user's PC and handling it correctly. Thanks, Matthew Perrault _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
