I have a customer that wishes to agree the time when an Incident Request needs to be completed, at the time of creating the request in the Incident form. I am looking at how I can configure Service Targets which will measure against the agreed end time, not based on when the Incident Request is logged.
I see in the configure service target data source form, on the request based tab I can set a tick box to use end time and then populate a date/time field with the field on a Incident form. The user documentation is pretty light on this functionality: Select or clear the Use End Time check box depending on your preference. If the check box is cleared, you can specify the application form field on the Reference Goal for Request-Based SVT. If this check box is selected, you can specify application form field on the Reference End Goal. Is the intention of the functionality that service targets will measure to a set end time? Does this still allow service targets based on the start time to function? Has anyone done this before? Thanks Sam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
