I'm trying to get a DSO Return action to work and it seems to only work if I physically modify a ticket. Let me explain.
On Server A, Form A upon submit it will DSO transfer data with ownership to Server B, Form B. We have that working now. On Server B, Form B we have filter workflow upon Merge that creates a ticket in Form C and then updates Form B with information. What I would like is when Form B is updated with Form C's information, to DSO Return that information back to Server A, Form A. I have a Filter (Modify & Merge) for the DSO Return to send back data and ownership. Right now the DSO return only works if I physically make a modification to Form B on Server B, which will kick off the Filter and DSO Return. But it doesn't seem to work automatically which I thought would happen since I have the Filter also running on Merge. In the Filter logs I do see this note... Note: Distributed Server cannot transfer or return unless overridden I do have the Override option checked for Duplicate IDs. Anybody have any experience with DSO Returns that could help me out? Thanks, Corey _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
