Another option is to use the Data Wizard, part of the ITSM Data Management Tool.
It works very well.
-Guillaume
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Shafqat Ayaz
Sent: Wed 11/05/08 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Login Name
Awesome!! thanks Misi
--- On Wed, 11/5/08, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
From: Misi Mladoniczky <[EMAIL PROTECTED]>
Subject: Re: Changing Login Name
To: arslist@ARSLIST.ORG
Date: Wednesday, November 5, 2008, 8:20 AM
Hi,
RRR|LoginConv works even if you have Submitter-Mode-Locked. The reason is
that the records are updated using ARMergeEntry(), which is how AR Import
does it. This will leave Modified By and Date intact as well.
Best Regards - Misi, RRR AB, http://rrr.se
> Matt
> yeah there are a few problems, like firstly changing the names in the User
> and People form, secondly the biggest issue is the Submitter field on all
> open tickets, we will need to change those, the Submitter field is locked
> on our servers, so have to get around that. I am really interested in
> Misi's solution and am going to look into it.
>
> Many thanks
>
> --- On Tue, 11/4/08, Matt Worsdell <[EMAIL PROTECTED]> wrote:
>
> From: Matt Worsdell <[EMAIL PROTECTED]>
> Subject: Re: Changing Login Name
> To: arslist@ARSLIST.ORG
> Date: Tuesday, November 4, 2008, 5:13 PM
>
> The obvious problem is that shafqatayaz becomes 123456 in the submitter
> field. You could use the Authentication Login Name reserved field to get
> round it.
>
> Matt
>
>
>> Hi List
>>
>> Our AD is changing the way it stores the employee names, instead of a
>> character based login name we are moving to a numeric based login id.
As
>> anyone implemented something like this before? If so, any gotcha's
to
> look
>> out for, any advice would be useful.
>>
>> We are on 7.01 ARS, Oracle 10 and ITSM 7
>>
>> Many thanks
>>
>> Shafqat
>>
>>
>>
>>
>>
>
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