Agree with "Make a copy of the old HPD:HelpDesk form that users can search, and just move everything that is closed there." Allows historical data to be included in reports from previous years.
Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, November 10, 2008 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Data Migration Approach (not configuration) ** I have used the first option more than once and the customers were satisfied with the result. -----Original Message----- From: Jon Chau <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Mon, 10 Nov 2008 6:40 pm Subject: ITSM 7 Data Migration Approach (not configuration) ** Hello Listers, I am working on a migration to ITSM 7 from ITSM 5.5 applications and was wondering how most of your clients or organizations decided to handle the migration of historical and archived data (primarily the Help Desk form). The plan of course is to migrate any existing open cases in the new system. Some of my options appear to be: * Make a copy of the old HPD:HelpDesk form that users can search, and just move everything that is closed there. * Attempt to map the old CTI structure into the new one to migrate the data into the new ITSM 7 HPD:Help Desk form (seems extremely difficult given the fact that we will be attempting to restructure categorization into the Operational and Product offerings -- although we will have to do this for the open cases). Thanks in advance! Jon __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ Instant access to the latest & most popular FREE games while you browse with the Games Toolbar - Download Now! <http://pr.atwola.com/promoclk/100000075x1212904500x1200818240/aol?redir =http://toolbar.aol.com/games/download.html?ncid=emlweusdown00000004> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
