I concur with Lisa. While we've only done it once, option #1 is exactly
what we did. Despite the client initially "needing" all the data in the
new ITSM application, there have been no problems with all the old data
existing only in the read-only form (people never need the old data as
much as they think they will). We chose this method based on cost.
-ivan-
LisaD wrote:
I have also used flavors of option #1 4 out of 4 times, successfully.
initially, client's thoughts are of course to migrate data into the new
version obviously. however, that option has not proven to be cost effective
to date, and they ended up being perfectly satisfied with holding it
somewhere for reference only.
incidents thata are not closed out by X date are required to be entered into
the new form.
Roger Justice wrote:
I have used the first option more than once and the customers were
satisfied with the result.
-----Original Message-----
From: Jon Chau <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 10 Nov 2008 6:40 pm
Subject: ITSM 7 Data Migration Approach (not configuration)
** Hello Listers,
I am working on a migration to ITSM 7 from ITSM 5.5 applications and was
wondering how most of your clients or organizations decided to handle the
migration of historical and archived data (primarily the Help Desk form).?
The plan of course is to migrate any existing open cases in the new
system.
Some of my options appear to be:
Make a copy of the old HPD:HelpDesk form that users can search, and just
move everything that is closed there.
Attempt to map the old CTI structure into the new one to migrate the data
into the new ITSM 7 HPD:Help Desk form (seems extremely difficult given
the fact that we will be attempting to restructure categorization into the
Operational and Product offerings -- although we will have to do this for
the open cases).
Thanks in advance!
Jon
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Lisa D
--
Ivan Runions
Information Technologies
University of Calgary
Calgary Alberta Canada
(403) 220-4437
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