ARS Server version 6.3, user tool 7.1p4. Non-admin users, whenever they select one or more tickets, and then go to Tools -> reporting and then select a report, whenever they try to run the report, they get the error saying that no unqualified searches are allowed.
I log in to the same computer with my admin account, run the report, and viola! It works like a charm. I thought that maybe there was an issue with the Request ID field, since I believe that whenever you select a range of tickets, remedy will re-run a new query at creation time of the report that simply says : " Request ID = "xxx" OR 'Request ID' = "xyy" OR....... Until it has all of the tickets. The Request ID is on an Admin-Only tab. I thought that might be causing an issue, so I moved it off of the tab and made it hidden. The user still cannot run the reports though. This does not seem to be an issue with the 6.3 WUT. Does anyone have any idea of what is up, doc? Thanks, Gary _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
