UNCLASSIFIED

To me, the purpose of this list is the capability to reach out to like
minded professionals to pick their brains when
undocumented/creative/inventive workflow is requested. 
For "has any one seen this error before" issues.
For help to be pointed to Remedy docs where the workflow might be
culled.
Being able to read about other developers' experience.

Every contract is its own adventure.  Workflow designed for one agency
may never be used by another.  Some workflow, you never get to design.
Having the list to turn to has always been a timesaver, often a
lifesaver.

The bare minimum information a requester should provide is their ARS
environment - server OS, app version, patch level etc. 
Workflow for one application is not support by all applications.

I do not believe the purpose of this list is for another developer to do
my work for me so that I can get paid.

Sandra Hennigan


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: Wednesday, November 12, 2008 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: how can I capture LanID ?


Well put and my thoughts as well Claire,
When I see Gok's type of posting, I can not hit the delete key fast
enough. I love to help people when they spend a little upfront time,
providing some details and can articulate it. Doug Tanner

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Wednesday, November 12, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: how can I capture LanID ?

I've been holding back, simply because I have been called rude for
replying to stupid questions with requests for more information.  I
think it is rude and inconsiderate of people to ask a question of the
list without the courtesy of even identifying yourself.  Asking busy
professionals questions without providing basic information about your
system environment.

When asking a question of the list it is appropriate to provide a little
information about yourself and your environment.

An example of the polite and professional way to ask this question would
be:

Can someone please tell me how to capture the LAN ID when I am using
XXXXXX

My environment is:

ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle on a remote server

Gok
Where You Work


 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of gok's
Sent: Wednesday, November 12, 2008 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: how can I capture LanID ?

HI thank's for sending this link ....i belive I want the answer for my
question not this link..this one doesn't work for me...

Remedy Maniac wrote:
> 
> gok's wrote:
>> can any one say how can i capture my lan ID please.
>>   
> also read again
> 
> http://www.catb.org/~esr/faqs/smart-questions.html
> 
> specially the notes about courtesy
> also about questions not to ask
> actually many thanks to Axton for having sent this link
> That was useful to me
> 
> Serouche
> 
>
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