As did we (10gR2, Win2k3 ITSM7, ARS 7.1) BMC was never able to reproduce. We had the issue with 7.1 and it went away around the time of applying p2.
Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com From: Ben Chernys <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Date: 12/03/2008 09:27 AM Subject: Re: Menu match stopped working after bouncing service Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** We also had the issue (Sun Sol 10, Oracle 10g2, ITSM 7, ARS 7.1) rather randomly and not related to any memory thresholds as far as I can tell. Patch 5 resolved it. Caution about patch 5. It recreates all or most views and does so in an illogical order (something rather simpler than building inner views first then the views that depend on it - ie joins of joins esp when Audit has been configured). So, after p5 application we had to restart the server several times until the views were all built. Not with standing this undocumented side-effect of the patch, p5 did resolve the $MENU$ issue. Cheers Ben Chernys From: Action Request System discussion list(ARSList) [ mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: December 3, 2008 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Menu match stopped working after bouncing service ** Rick, Nyall, We had and still have that issue on our Development and Test environments. We are running ITSM 7 which uses a lot of memory. I wonder if what Nyall wrote below is why we see it? It will be fine for a couple of weeks and then suddenly every form that has that (foundation has it everywhere) $MENU$ pattern matching will fail. We end up rebooting the server. There was/is a defect reported on this: ISS03247553 SW00284075 But BMC closed it because they said they couldn?t reproduce it. Thanks, Matthew Perrault SIM Team Remedy Developer 763-764-2423 Click to contact the Service Desk or Make a Computer Related Request From: Action Request System discussion list(ARSList) [ mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt Sent: Wednesday, December 03, 2008 12:05 AM To: arslist@ARSLIST.ORG Subject: Re: Menu match stopped working after bouncing service ** Hi, I had this issue with ARS V7.1. There were 2 workarounds that I found for this but these only partially succeeded. The first was to disable the $MENU$ pattern matching on the field concerned. Save the modification then re-apply $MENU$ pattern matching. This obviously only works for small numbers of fields and the problem reappeared after a certain time period. The second option is to stop and restart the Remedy service. Not always practical in a production environment. The final solution was to patch our ARS V7.1 server to patch 5. This resolved the problem which was to due to how the ARS Server was interacting with Oracle. Once a certain memory threshold had been reached then the problem would appear. I think that you should contact Remedy Support and see what patch level for ARS V7.0.1 does not have this issue. Hope that this helps. Nyall Rick Westbrock wrote: ** Yesterday I was having some odd performance issues with my Mid-tier users and eventually my Admin tool kept locking up whenever I tried to open any form on my production server (7.0.1 p6 on Windows). I ended up bouncing the service and then for some reason all of my character fields that had the $MENU$ pattern match set refused to actually match anything. I had one user call me about a field on one particular form so I removed the pattern match and changed the field from Edit to Drop-Down (now that all the clients have been upgraded to version 7). Then a few hours later a different user reported the same problem on a field in a different form. By early this morning I had 3-4 other fields reported with the same problem. The pattern match on all of these fields worked fine before, does anybody have any idea why the $MENU$ pattern match would suddenly fail globally across multiple fields on multiple forms? I ended up exporting a full definition file and doing a search for the string "pattern : $-107$" which let me find all the remaining fields with the menu pattern match so that I could proactively fix those before getting user complaints. -Rick _________________________________ Rick Westbrock PETCO Telecom Engineer [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. 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