Are you running AREA LDAP authentication? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/
> -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of jaimie > Sent: Thursday, December 04, 2008 4:03 PM > To: arslist@ARSLIST.ORG > Subject: Email Error > > Hi All, > > I'm getting the below email error message for one user only. The > weird thing is that she will get email notifications if the ticket is > directly assigned to her, but not if her group is assigned a ticket. > I have checked her account and she does have a valid email address. > She is also listed in the group and has a SHR:Assignment record. > She did have her name changed awhile ago and her new email addresses > would not work at all, but once I put in her old email address, she > started getting the assigned individual notifications....any advice? > > Invalid Addresses; > nested exception is: > class javax.mail.SendFailedException: 550 5.1.1 <oliverxx>... > User > unknown > > javax.mail.SendFailedException: Invalid Addresses; > nested exception is: > class javax.mail.SendFailedException: 550 5.1.1 <oliverxx>... > User > unknown > > at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) > at > com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java: > 323) > at com.remedy.arsys.emaildaemon.SenderModule.sendMessage > (SenderModule.java:74) > at com.remedy.arsys.emaildaemon.CreatorModule.createMessage > (CreatorModule.java:1489) > at com.remedy.arsys.emaildaemon.CreatorModule.doWork > (CreatorModule.java:360) > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Thread.java:570) > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
