UNCLASSIFIED Verify that the person's SMTP address on her People Record and on her User record match and are in the correct syntax.
Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, December 04, 2008 5:14 PM To: arslist@ARSLIST.ORG Subject: Re: Email Error I believe the 'User unknown' error is coming from your mail server....so I don't think this is a Remedy error...but instead a problem with their mail account on the mail server. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Thursday, December 04, 2008 3:03 PM To: arslist@ARSLIST.ORG Subject: Email Error Hi All, I'm getting the below email error message for one user only. The weird thing is that she will get email notifications if the ticket is directly assigned to her, but not if her group is assigned a ticket. I have checked her account and she does have a valid email address. She is also listed in the group and has a SHR:Assignment record. She did have her name changed awhile ago and her new email addresses would not work at all, but once I put in her old email address, she started getting the assigned individual notifications....any advice? Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 <oliverxx>... User unknown javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 <oliverxx>... User unknown at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java: 323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage (SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage (CreatorModule.java:1489) at com.remedy.arsys.emaildaemon.CreatorModule.doWork (CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:570) ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
