Hello Listers I am working in a Microsoft 2003, SQL 2005, ARS 7.1, ITSM 7.03 environment
Has anyone encountered the below problem when attempting to create an incident from the ITSM 7.03 Requester Console? PROBLEM: I can create and have Change Requests with no problem. However when trying to create an incident the Reqeust ID field remains "in process" and a reqeust ID is never created. When I check the "view error entry the below message is presented. ARCreateEntry - Required field cannot be reset to a NULL valueHPD:Help Desk : Product Categorization Tier 1, but the value is clearly present in the record. Any suggestions you can provide to resolve/troubleshoot this issue would be greatly appreciated. Ed Womack _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
