What patch level are you on for ITSM? This was a bug (I think in 7.0.3) that was fixed in one of the patches.
Regards, Chuck Baldi On Wed, Dec 10, 2008 at 11:42 AM, Edward Womack <[EMAIL PROTECTED]> wrote: > ** Hello Listers > > I am working in a Microsoft 2003, SQL 2005, ARS 7.1, ITSM 7.03 environment > > Has anyone encountered the below problem when attempting to create an > incident from the ITSM 7.03 Requester Console? > > PROBLEM: > > I can create and have Change Requests with no problem. However when trying > to create an incident the Reqeust ID field remains "in process" and a > reqeust ID is never created. When I check the "view error entry the below > message is presented. > > > ARCreateEntry - Required field cannot be reset to a NULL valueHPD:Help Desk > : Product Categorization Tier 1, but the value is clearly present in the > record. > > > > Any suggestions you can provide to resolve/troubleshoot this issue would be > greatly appreciated. > > > > Ed Womack > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
