I'd agree with Matthew. I created several sets of Service targets (i.e, Incident Reassignment), with separate targets for each priority. I have time segments for 24X7, 8 - 6, 9 - 5, etc. Never had any problem with the wrong time segment attaching.
-- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Tuesday, December 09, 2008 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: SLM Business times based on Priority ** Sahfqat What we did to handle this was setup different Service Targets with the different priorities (one Service Target for Critical and High, One Service Target for Medium/Low). Then attached the different Time Segments to the different Service targets. The thing with Time Segments is they apply to the WHOLE Service Target (you picked the Time Segment on Step 2 correct?), not just certain milestones in the service target. HTH, Matt P. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Tuesday, December 09, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: SLM Business times based on Priority ** Hi All We have two times for the SLA's, for Critical and High it is a 24 hour clock and for Medium and Low it is 8 - 5 Monday to Friday. Although I have defined these segments, but the Medium and Low are still picking up the 24 hour segment. Any ideas how to make this work? thanks for your help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
