The email body have a double quotes hence it conflicts mit "echo" comand
LJ Longwing ?????:
**
You should be able to do a search in Google for ARSPerl, this is the
perl interface to the Remedy API, it allows you to do ALLOT of stuff
in an automated fashion.
------------------------------------------------------------------------
*From:* Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] *On Behalf Of *Ramey, Anne
*Sent:* Thursday, December 11, 2008 10:06 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: set fields by process error
**
Any pointers on doing that? I am trying to process an entire email
body. It's not a problem with the short tests,b ut it will be a
problem in production.
Anne Ramey
***********************************
*/E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third
parties only by an authorized State Official./*
*From:* Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] *On Behalf Of *LJ Longwing
*Sent:* Thursday, December 11, 2008 12:02 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: set fields by process error
**
In that case I have had to write some perl scripts where it logs into
Remedy itself and grabs the values in question out of a record instead
of trying to pass all of the information on the command line.
------------------------------------------------------------------------
*From:* Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] *On Behalf Of *J.T. Shyman
*Sent:* Thursday, December 11, 2008 9:50 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: set fields by process error
**
Good point. I assumed….and yes, I know what they say about assumed:
“50 bonus points for using all of your tiles in Scrabble”
J
The @@: can be dropped if this is in a filter.
Curious: What does $Email Body$ contain? If it is the full email body
that could be causing the issue. The $PROCESS$ command tops out at
4096 characters long according to the workflow object guide:
The $PROCESS$ tag indicates that all text that follows is a command
line. The
command line can include substitution parameters from the current
screen to
enable values to be placed into the command line before it is
executed. You can
enter as many as 255 characters for your command definition. The
command can
be as many as 4096 characters after the substitution parameters are
expanded
--- J.T. Shyman
------------------------------------------------------------------------
*From:* Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] *On Behalf Of *LJ Longwing
*Sent:* Thursday, December 11, 2008 10:40 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: set fields by process error
That would only work if the process was running via Active
Link...which Anne didn't specify
------------------------------------------------------------------------
*From:* Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] *On Behalf Of *J.T. Shyman
*Sent:* Thursday, December 11, 2008 9:00 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: set fields by process error
**
Try changing the command to:
$PROCESS$ @@:echo “”$Email Body”” |
/home/aramey/html2text-0.003/html2text.pl
If that doesn’t work, start with something simple and work up from
there. Change the set fields to something like
$PROCESS$ @@:echo $HOSTNAME
And see if that sets the field. If it does try
$PROCESS$ @@:echo “”$Request ID””
(or some other, short field)
If that works, it may not be liking fact that the return has multiple
lines. It may see that as multiple values and not a single value for
the set fields.
--- J.T. Shyman
------------------------------------------------------------------------
*From:* Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] *On Behalf Of *Ramey, Anne
*Sent:* Thursday, December 11, 2008 9:45 AM
*To:* arslist@ARSLIST.ORG
*Subject:* set fields by process error
I am getting an exit code: 127 set fields action error when trying to
use the following in a set fields action to strip HTML from an email body:
$PROCESS$ "echo ""$Email Body$"" |
/home/aramey/html2text-0.003/html2text.pl "
The process works fine when I run it from the command line:
btw, it does work from the command line:
r...@ncc db# echo "<h2>Test header</h2><br>test<br>
> Anne Ramey
> test" | /home/aramey/html2text-0.003/html2text.pl
Starting /home/aramey/html2text-0.003/html2text.pl ...
Test header
===========
test
Anne Ramey test
Anyone know what exit code 127 means? or see any syntax errors? I
can't find the set field error exit codes anywhere in the documentation.
AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle
backend.
Thanks,
Anne Ramey
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*/E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third
parties only by an authorized State Official./*
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