Joe, I wish I had enough time to go back and figure out exactly what object was doing it. ( I would love to see the BUG get opened to get that fixed.) However, for now... the filters imported from the .def file. So I need to get moving on the other objects and hopefully get some testing going.
Thanks again for the push in the right direction for the workaround. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Tue, Dec 23, 2008 at 8:44 AM, Joe D'Souza <jdso...@shyle.net> wrote: > ** > I can bet a few beers that there is a filter that has a run if qualification > that makes the XML file tag for that filter run miles towards the right hand > side of the page and that is the one that is causing them not to import. > > When I narrowed down to this AL that was causing my problem, I attempted to > export just that one AL, and then re-import it without modifying the XML > file at all and got the same error (Unable to send.) > > That's when I noticed that the only difference in that AL compared to the > tons of other AL's that successfully migrated, was the length of the AL > qualification. > > Joe > > PS: And it took me a day or so to find that out :-) On my first attempt I > thought I fubar'ed my XML def file somehow so took a second export and made > double sure I didn't do anything wrong while editing it, got the same error, > then started chomping the XML def file to bits and pieces importing each > piece at a time, finally till I got the offending AL.. So much FUN! > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org]on Behalf Of Carey Matthew Black > Sent: Tuesday, December 23, 2008 7:57 AM > To: arslist@ARSLIST.ORG > Subject: Re: Interesting "Bug" in 7.1 > > > Joe, > > Now that is down right fascinating to me. > > We were having problems moving our forms from v6.3 (patch 22 or 25) to v7.1 > Patch5 unless we used the XML form of the object file. ( And now I am having > problems trying to get some of the filters to import in the XML form.) I > guess I will try the def file format and see if that works better. > > GRRRRR... > > In fairness however, we are also moving from Sybase to Oracle at the same > time we are moving from ARS v6.3 to v7.1 and moving from Solaris to Linux > too. So we have stumbled into a few other problems due that those other > layers changing too. > > GRRRR.. > > > But thanks for sharing the pain everyone. I now have a new path to test. :) > > > ccrashh, > > By the way... Are you also using Oracle as your RDBMS? The reason I ask is > that 4000 is a special number and we bumped into a problem with a Set field > Qualification trying to search a field that was longer than 4k in length. So > I wonder if your problems are more RDBMS centric than ARS centric. Just a > thought. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Mon, Dec 22, 2008 at 1:31 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: >> ** >> Wanna know another interesting bug? >> >> Try exporting an AL that has a really long Set Field If qualification as a >> .xml export, and then reimporting it again. The import will fail. I >> experienced that a couple of weeks ago and was beating my brains numb as >> to >> why the import was failing on that AL only and not others. And the only >> different thing about that AL compared to any other that exported and >> imported well was that qualification length. >> >> Exporting and importing it as a .def file, it has no problem. >> >> There is nothing wrong with the xml format but yet for some reason the >> import fails. The reason why I wanted a xml export and not a def, is that >> there were some modifications I needed to do on the def file which is >> easier >> in the xml format than the def. >> >> Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
