Dear All, We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01
*ARS 6.x Server Config* Windows 2K - ARS Engine 6.00.01 patch 1420 Oracle 9.0.1.0.0 Helpdesk 5.0 (customized) *ARS 7.001 Server Config* (already setup) Windows 2K - ARS Engine 7.0.01 patch 002 Oracle 10gR2 SLM 7.0.0.2 We have a development server same as the ARS 7.001 server config. *(A) How do we go about migrating HD 5.0 application & data to the new platform?* we thought of doing it as follows. Any feedback would be highly appreciated. 1) Setup development environment same as ARS 6.x server config 2) Install Helpdesk 5.0, import data (*can we use Remedy Migrator to import application & data from old server? which Remedy Migrator version?*) 3) Upgrade HD 5.x to HD 6 4) Upgrade ARS Engine from 6.x to 7.001 5) Now migrate HD 6 app & data to the new server platform ARS 7.x (*can we use **Remedy **Migrator to import application & data? which **Remedy Migrator **version?*) *(B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are there any issues?* Please let us know any ideas or anything we may have to plan for before getting started. Thanks & Regards, Prashant _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
