Sample code is provided "as is" without warranty. However, if an issue is found with a supported portion of AR System (the AREA plug-in server, Mid-Tier, DLL integration with Remedy User, etc.) while using the sample code - and the issue can be isolated from the sample code or customer generated code - then, of course, BMC Support would treat the issue as a supported one. As has been the tradition in Support, most Support technicians will also attempt to provide best effort in answering questions or helping customers with issues even if not officially supported. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Wednesday, January 14, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on... ** David, What is the BMC Support standpoint if a customer uses the sample code from the support site and has issues with it? E.g. compiling, crashes the arplugin server etc? Thanks Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 14 January 2009 17:31 To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on... ** The ability to integrate with SSO through either the WUT or the Mid-Tier was provided as part of AR System 7.0.01 back in 2006. This capability is still supported an the white paper provides additional information to individuals wishing to take advantage of the interface. I'm not sure what your question is asking, but the interface continues to be supported. No major changes have been made to the interfaces since AR System 7.0.01. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Tuesday, January 13, 2009 5:38 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on... ** Dave, Are you saying BMC is starting to provide additional support for this application? Are there any updates? to the code ? On Tue, Jan 13, 2009 at 4:42 PM, Easter, David <david_eas...@bmc.com> wrote: ** There is also a white paper available on BMC Support Central on how to integrate an SSO solution with AR System. 16-Oct-2006 Integrating BMC Remedy Action Request System with Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDF <http://www.bmc.com/supportu/documents/57/12/65712/65712.pdf> -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, January 13, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Single Sign-on... ** Has anyone implemented a single signon in a 7.1 system and XP clients? How difficult is it? Any information on how to proceed would be appreciated... Thanks! "The fact that someone owns a hammer and a saw doesn't make them a carpenter" Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Patrick Zandi __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
