Just a few corrections on this: > If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. Actually, you can import license files prior to 7.1.00 into 7.1.00. This is documented in the Configuring Guide, page 39. > In 7.1, you apply licenses ONLY through the User tool. To be technically correct, you can apply licenses through either the Remedy User client, the web client or any other client through the Administration Console. A savvy programmer could even apply licenses through other means by writing directly to the form (e.g. during installation of a deployable application). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses ** The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe ________________________________ From: "Grooms, Frederick W" <frederick.w.gro...@xo.com> To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script ________________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ________________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe ________________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html_____Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
