Yes. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Thursday, January 22, 2009 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Any one use 'Configure Service Target Data Source' for SLA's Helpdesk
** Sorry for the silly question, but did you rebuild your Data Source after you added the field to HPD:Help Desk? Chuck On Thu, Jan 22, 2009 at 1:51 PM, Timothy Rondeau <timothy.rond...@phaseforward.com<mailto:timothy.rond...@phaseforward.com>> wrote: Hi All, More sla questions. So I basically went through the docs again and found that on the 'Configure Service Target Data Source' for Helpdesk, under the MSP/Business Time tab you can put in a Field Containing Entity. I basically created a field and I add the Entity on the Incident. Now I want to pull it in. Because if the group that is assigned the Incident I want the SLA's to follow there time zone. This does not seem to work. I am wondering if anyone has used this setting and how they got this to work? My service target business entity is blank as per doc, this should then use the field from the Configure Service Target Data Source. We are running SLM 7.0.2 patch 4 on ARS 7.0.1 patch 2. Thanks Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
