Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last.
Rick Sent from my Verizon Wireless BlackBerry -----Original Message----- From: "Sokol, Brian" <bso...@scholastic.com> Date: Mon, 26 Jan 2009 10:46:53 To: <arslist@ARSLIST.ORG> Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
