Brian, Have you ruled out any patches/updates that were applied to their machine? Sometimes it's the non-Remedy stuff that causes a lot of issues J.. in my environment anyway.
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry ________________________________ From: "Sokol, Brian" Date: Mon, 26 Jan 2009 10:46:53 -0500 To: <arslist@ARSLIST.ORG> Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
