Depending on what you need, I would create a report on ReportCreator and then add a button to your form to Print this report. Hopefully the Query on the report is easy like 'Ticket ID' = $Ticket Id$ (that they would only need to create a report of the record they are looking at). I use this all the time and I love it....
Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Thursday, January 29, 2009 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Printing A colleague put together something like that at a previous employers - crystal reports on a PC with some clever perl scripts that automated report generation and would mail it through to the requester. The issue of reporting has obviously never been a priority on the WUT. Regards Dave ps - Graham - if you're looking at the list today, that reports server you put together was a most excellent piece of coding! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 29 January 2009 15:57 To: arslist@ARSLIST.ORG Subject: Re: Printing I really hate to hear that. Our guys have to print a copy of the ticket for procedural reasons, but maybe I can find a way around it by generating a report then printing it. I wonder what the problem is and why they have never corrected it. Andy L. Mayfield Protection & Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Wednesday, January 28, 2009 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Printing This seems to describe the general way printing happens on the WUT. Have tried it on versions from 5.1.2 onwards, and its generally been close to useless. It either gives inconsisten results, or prints off a garbled mess. Maybe its much improved on v7.5? Regards Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 28 January 2009 15:27 To: arslist@ARSLIST.ORG Subject: Printing Has anyone out there encountered a problem where when printing a form the WUT (using Ctrl+P), they get a blank sheet. You can attempt to print again and it will come out fine most of the time. Sometimes you have to do it two or three times. It appears to very sporadic and random in nature. ARS 7.1.0 WUT 7.1.0 Windows XP clients Windows 2003 MSSQL Andy L. Mayfield Protection & Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. 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