Okay, I'll try that. Right now I'm having problems getting my mitts on a
client and the web doesn't work. I have the support contract ID, but it
isn't showing on the EPD site.
Thanks.
On Tue, Feb 3, 2009 at 3:05 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote:
> **
> Login into the mid tier configuration console and you get to add the server
> name, choose the preference server, home page etc.. Looks like somehow you
> had lost all this.
>
> Joe
>
> ------------------------------
> *From:* Bob Rowe <robert.w.r...@gmail.com>
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, February 3, 2009 3:01:04 PM
> *Subject:* 6.3 server problems
>
> **
> I am new to this group and don't have full access yet, so I'm turning to
> the list.
>
> ARS 6.3, ITSM 6.0, MS SQL 2000, most use IE to access the ITSM parts. The
> Remedy parts are installed on the E: drive.
>
> Saturday, the C: and E: drives were full. Sunday, Windows admins cleared
> the drive of files they assumed were Windows-only. Now the web access
> delivers the following error upon login attempts:
>
> ARERR 9341: No Preference Servers or Configuration Home Page Server. Home
> Page needs a server.
>
> Logging in with the WUT produces:
>
> ARERR [623] Authentication failed
>
> user: user-name, server: server.name
>
> Cannot login to server.name as a preference server.
>
> user: user-name, server: server.name
>
> Unable to successfully log in to any server.
> But the user "user-name" gets in! I assume some config files were deleted
> Sunday. Can someone tell me what they should be? Or would it be a good idea
> to reload the 6.3 web parts?
>
> Thanks.
>
> --
> Bob Rowe, Remedy Action Request System Development and Administration
> robert.w.r...@gmail.com
> "The golden rule is to test everything in the light of reason and
> experience, no matter from where it comes."
> Mohandas K. Gandhi
>
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
--
Bob Rowe, Remedy Action Request System Development and Administration
robert.w.r...@gmail.com
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi
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