Daval the only sense I can make from your emails is: this person was in the Business Development team and now has transferred to the Sales team, his details show up in the User form but not in your Employees form. Ok a few things to check, do all your users exist in the Employees form and the Users form? if not, then how was this person previously using Remedy? secondly, do you have groups defined as maybe Sales and Business Development? if so, why don't you simply remove him from the Business Development group and make him a member of the Sales team? do you keep all the group records in the Employees form as well? You will have to provide more details, if you expect someone to help you. We do not know your system, so describe how your system is set up and what version of Remedy you are using. You obviously did not develop the app otherwise you would know the details.
shafqat --- On Tue, 3/10/09, Joe DeSouza <joe_rem...@yahoo.com> wrote: > From: Joe DeSouza <joe_rem...@yahoo.com> > Subject: Re: please help me to solve in this issue. > To: arslist@ARSLIST.ORG > Date: Tuesday, March 10, 2009, 5:01 AM > You must be dealing with a home grown system and if thats > the case you are pretty much on your own. There is not a > lot people on here will be able to help you with as far as > using your application if it is home grown. You should > identify what you are using... > > Joe > > > > > ________________________________ > From: daval itagi <davalsah...@gmail.com> > To: arslist@ARSLIST.ORG > Sent: Tuesday, March 10, 2009 12:55:21 AM > Subject: Re: please help me to solve in this issue. > > ** > Hi Danny, > i am apologizing by asking this question. even i dig lot, > We are not using here ITSM 6 OR 7 version, we are using only > remedy user and the midtier. the problem with the account > here is that, Employees form doesnt have his details, but in > the User form he have his details. that was bit confusion > for me, so i asked to list. sorry. > > > On Mon, Mar 9, 2009 at 7:04 PM, Danny Kellett > <danny.kell...@strategicworkflow.com> wrote: > > ** > You’re going to have to be more specific. Are you using > ITSM? If so which version? Are you using another app? > > If you are using ITSM 7 then this can be changed within > CTM:People, if you are using ITSM 6 or < then the form is > SHR:People > > Regards > Danny > > From:Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of daval itagi > Sent: 09 March 2009 12:36 > To: arslist@ARSLIST.ORG > Subject: please help me to solve in this issue. > > ** > one of my customer having these changes i could not able to > found were to these changes, please suggest me to do these > changes. > I am going to be transferred to Sales organization from > former Business Development team. In this regard, I would > like to request to update my account status as SALES person > so that I have necessary right to access Remedy and all > other Sales related systems and tools. > thanks in advance, > > Daval. > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
