Thank you for your reply. What do you mean by setting the preference server? Let's say name of my remedy server is Remedy1 and name of the terminal servers are TS1, TS2 and TS3. I'll login to TS1, TS2 and TS3 and set the preference server on Remedy User tool to Remedy1? Is the Centralized Preferences the AR System User Central File form?
--- On Tue, 3/17/09, Nall, Roger <roger.n...@t-mobile.com> wrote: From: Nall, Roger <roger.n...@t-mobile.com> Subject: Re: Installing Remedy on Terminal Servers To: arslist@ARSLIST.ORG Date: Tuesday, March 17, 2009, 9:57 AM ** Actually a better way is to use Centralized Preferences. If you set your server as a Preference server you will bypass the ini file on the Citrix servers. Works like a charm. HTH. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of LJ Longwing Sent: Tuesday, March 17, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy on Terminal Servers Well...one thing you could do to ensure that it never does that is set the server to always prompt for ID and password...this would prevent the TS guy's ID from being used. I know that the way Remedy stores profiles (in the registry) doesn't work well for Citrix farms because you never know which server you will be logged into...so I would recommend setting your server to prompt, instead of 'user defined' which is the default...you won't have this issue anymore. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Jason Tricky Sent: Tuesday, March 17, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Installing Remedy on Terminal Servers ** We have a new terminal server guy(lets call him the TS guy) and he reinstalled remedy on our 3 terminal servers. Now, when its the first time a user logs in to Remedy through CITRIX it loads up the profile of the TS guy. It recalls the login information of the TS guy. It then can be updated and will be fixed the next time you login but that doesn't stay fix forever... After a while (days to weeks) it comes back with the login information of the TS guy again and I suspect that the TS guy probably logged in to Remedy using his DA account. I don't know much about installing Remedy on terminal servers but is there anything that the TS guy is doing wrong? The TS guy is telling me that Remedy has a faulty way on saving profile and I want to prove him wrong by saying he didn't instal it right or he must be doing something wrong on the terminal server. Please advise. Thank you -Jason __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html_____Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
