Actually the Email engine is just another client. There is no special processing done on the server any more for the Email Engine so you can install it anywhere (even on a completely separate machine).
Flashboards is now a plugin that is installed along with the standard server install. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, March 19, 2009 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group I guess I "sort of " agree....but I'm not sure about the email part. We have other applications that Have a load balancer and each has an email ability. For example, we have two servers, such as "servera" And "serverb" but if you try to access one you're "vectored" to the load balancer "serverx" automagically, so that you are never really able to get to "a" or "b" unless the load balancer is shut down.... It just seems that it would make sense to have duplicate servers that access a "common" database, and A common email backend.... It's good to hear about these issues since we may be doing this in the not too distant future, and there's A lack of "gotchas" to keep a person out of the minefields... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 19, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Which server does e-mail or flashboards processing (not regular flashboards processing - that is, displaying flashboards - that happens in the mid-tier, but the processing that the flashboards server does) is determined by a server's server group ranking. If you've got things behind a load balancer and you have your e-mail engine getting to your AR servers through the load balancer, there's no guarantee that any of the e-mail engines will be hitting the AR server that is supposed to be processing e-mails, so e-mail processing may or may not work depending on which server your e-mail engine hits - in essence, you've just potentially broken the capability that a server group gives you for moving operations to another server if one of them goes down, etc. In addition, what if more than one e-mail engine hits the same server? However, if you have the e-mail engine running on all servers in the group, and they point to the server they're running on, whenever that server is supposed to do e-mail processing, you know that that e-mail engine will process e-mails, and the other ones won't. That way, you can leave them all running and get true automatic failover when you take down one of your servers. Does that make sense? Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, March 19, 2009 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Just out of curiosity, why wouldn't you want them to be identical? If you set the sticky bit on the Load balancer, your connection will persist on the selected server won't it? What if you land on the Server that doesn't have flashboards? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 19, 2009 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group I'm not sure about the documentation, but I will share one thing that I learned. While all of the servers will have a common alias that outside clients will use to connect to the server group (hopefully), you don't want the flashboards and e-mail services hitting the alias. When you install those, you should point them to the specific AR server that you want them working with. So, for example, if your server group alias is Remedy, and it is comprised of the servers ServerA and ServerB, the e-mail engine installed on ServerA should be configured to point to ServerA and not Remedy. Same for flashboards. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Thursday, March 19, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Installing Secondary Server in Server Group Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises
