I didn't hear remedy logs being in-accurate. If I understand correctly you are doing a push fields from your Purchasing Form to HelpDesk Form. Its been a while I worked on HPD5.6 Try to get the filter logs from server side. May be some other filter on HPD is clearing out PO. If possible paste/email the logs, that will give us more info.
On Mar 19, 12:30 pm, "Sokol, Brian" <bso...@scholastic.com> wrote: > We have a custom purchasing application in Remedy. At the end of the > purchasing process a Help Desk ticket (HD 5.6) is created. I am trying > to populate the description field with our back end purchase order > number. The Remedy purchase request may have more then 1 PO#. At the > time that the HD tkt is created I am populating a field on the > purchasing form with the PO numbers (they are on a sub form). The > description field is not getting the PO number. I thought this was might > be caused by the HD tkt being created before I populate the field with > the PO numbers. I turned on AL and Filter logging and according to the > logs the PO field is being populated and then the HD tkt is being > created. > So is the timing in the logs accurate? If so any idea why this is > happening? > > > Brian Sokol > > Manager, Desktop Services > > Scholastic Inc. > > 557 Broadway > > NY, NY 10012 > > (212) 343-6494 > >http://www.Scholastic.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
