Workflow Order QuestionBrian, could you use a SQL log to confirm the information in the Workflow log?
Drew From: "Sokol, Brian" Date: Fri, 20 Mar 2009 09:13:02 -0400 To: <arslist@ARSLIST.ORG> Subject: Re: Workflow Order Question Hi Kevin, No I can not use that. I need this at the time the tkt is created so that it is part of the email that is sent out at tkt creation. My original question is about workflow timing and the log file. Do the events occur in the same order as they appear in the log? The logs show the PO numbers getting populated before the HD tkt creation but they are not being pushed to the HD tkt at creation. ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, March 19, 2009 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow Order Question ** I am sure someone will tell me if I am wrong but I think you might be able to use the last ID keyword.. I think Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, March 19, 2009 1:30 PM To: arslist@ARSLIST.ORG Subject: Workflow Order Question ** We have a custom purchasing application in Remedy. At the end of the purchasing process a Help Desk ticket (HD 5.6) is created. I am trying to populate the description field with our back end purchase order number. The Remedy purchase request may have more then 1 PO#. At the time that the HD tkt is created I am populating a field on the purchasing form with the PO numbers (they are on a sub form). The description field is not getting the PO number. I thought this was might be caused by the HD tkt being created before I populate the field with the PO numbers. I turned on AL and Filter logging and according to the logs the PO field is being populated and then the HD tkt is being created. So is the timing in the logs accurate? If so any idea why this is happening? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
